An iterative approach to project work based on short life stages. This is particularly useful for digital solution development as it allows managers to update and create a more responsive product.
Term used for a for-profit entity that is certified by the nonprofit B Lab as voluntarily meeting high standards of transparency, accountability, and performance.
How an organization communicates with and reaches its customer segments to deliver a value proposition. They include online/social media, conferences, convening, word of mouth, partnering, and procurement processes.
The lifecycles that underpin an industry. In the aid sector, the clockspeed is the timing and sequencing of core processes, such as the longevity of big INGOs, short funding cycles (typically three to five years for development aid and three to 12 months for humanitarian aid), and the impact of policy review cycles.
The process of documenting and sometimes automating the key components of your solution, such as systems, processes, rules, decisions, and intangible knowledge.
A less formal gathering than a conference that is designed to bring people together in more organic forums to network and learn together. Examples include webinars, in-person meetups, workshops, training series, and host speakers.
The combination of digital products or services and the systems and processes they integrate into, such as training, teaching, and data collection activities.
Expenses that can be traced to a specific cost object, which may be a specific product, service, or project. They can include expenses related to software and equipment, as well as labor if it is specific to the cost object.
Discarded electronic appliances such as mobile phones that may pose a risk to people and the environment. E-waste should be a consideration when developing a digital solution.
How a product or service is delivered when it is fully mature. It is particularly focused on the organization or networks that will be responsible for the ongoing delivery of the digital product or service.
A problem the digital solution is addressing that is known, understood, and seen as within scope, but must also be adequately funded by the aid sector.
Contributed assets given by an individual or organization with no reciprocal receipt of services or goods. Sometimes given with legal restrictions imposed upon its use.
A financial report that summarizes income and expenses and resulting surplus or deficit for a given period of time. Also referred to as a profit and loss statement.
Expenses that cannot be traced to a specific cost object but are needed for the general operation of an organization. They include expenses related to supplies, utilities, and administrative services, among others. Often referred to as overhead costs.
A network composed of individuals and organizations that are involved in the core design and development of an organization’s digital solution or that have a close working relationship with the organization.
The process of performing specific tasks or activities within the operational infrastructure of the organization. The transfer of skills back into the organization from an external source for a strategic purpose.
Other organizations that you have a formal working relationship with and are important for making the business model work and are involved in creating and delivering value in regards to your product or service.
An iterative approach, much like agile, that is predicated on resource optimization and continuous improvement and seeks to identify and solve problems.
A product with enough features to attract early-adopter customers and validate a product idea early in the product development cycle. In industries such as software, the MVP can help the product team receive user feedback as quickly as possible to iterate and improve the product.
A channel that involves using the internet to reach customer segments and stakeholders via a website or social media platforms, such as Facebook, LinkedIn, and Twitter.
The effort that focuses on an organization’s capability to change and achieve greater effectiveness by developing and improving strategy, structure, and processes.
A network of individuals and organizations that are linked to the inner value network of an organization but are not involved in the design and development of that organization’s digital solution and do not have a close working relationship with the organization.
The process of hiring an outside organization to complete specific tasks or activities for a strategic purpose. The transfer of skills to an external source.
A commitment by organizations, governments, and businesses to work together. The working relationship can be very structured, such as in a joint venture, or it can be informal.
The handling of a product as it moves through the stages of its product lifecycle (PLC): introduction, growth, maturity, decline, and end of life. The three key elements of PLM are software, processes, and methods.
The income generated from providing the digital service or product to customers. Can be derived from a number of sources, such as grants, contracts, subscriptions, and donations.
Creating long-term value by taking into consideration how a given organization operates without negatively impacting the environment, community, or society.
Composed of the people who ultimately benefit from the digital solution and are the ones usually experiencing the problem the digital solution seeks to resolve. One of the three distinct customer segments.
The problem the digital solution is addressing is seen as a humanitarian or development problem or as being within scope for the aid sector or a proportion of aid funders.